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ALL TOUR TIMES ARE LISTED IN EASTERN TIME

Refund/Return Policy

LOUISVILLE MEGA CAVERN POLICIES

We have a 7 day cancellation policy. If you cancel your reservation more than 7 days prior to your tour date, your payment, less a $20 per person administration fee, will be refunded to you. If you need to change your reservation date or time, you may do so one time at no charge, as long as you contact us more than 7 days prior to your originally scheduled tour. No refunds or ticket transfers will be given with less than 7 days notice. There are NO EXCEPTIONS including weather or health related issues. Once you reserve a spot, you are locked in. There are no refunds or rain checks.

Once you reserve a spot, you are locked in. There are no refunds or rain checks. If you arrive for the tour and you cannot complete the course due to fear, we will give you a six month rain check. We encourage you to try again. The rain check is specifically for you and cannot be transferred to another person. We are in the Eastern Time Zone and if you are late for your tour, you will not receive a refund or rain check and you will not be able to join your tour or a different tour. Your tour and tour guides will leave as scheduled whether you are there or not. We expect you to arrive 45 minutes prior to your reserved tour time to enable you to check in and complete the necessary paperwork.

The MEGA ZIPS & Adventure Tour is designed for participants of average mobility and strength who are in reasonably good health. Children up to 14 years old must be accompanied by an adult. Participant weight guidelines are 55 to 285 pounds. The minimum age requirement recommended is 8 years old. Participants WILL be weighed in a private setting before zipping. If you do not meet the weight requirement, you will be given a 6 month rain check to return at a later visit. There is a small amount of walking uphill for less than 1/10 of a mile. You must also be able to understand and implement verbal instructions from the tour guides.

Every participant must sign a waiver. Anyone under the age of 18 must have a waiver signed by a parent. If the parent is not present, a photo copy of the parent’s driver's license must accompany the signed waiver/release. If the waiver has been altered in any way, you will not be allowed to zip. (THIS WAIVER CAN BE FOUND UNDER OUR RESOURCE PAGE)